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Are you a homeowner in Victoria?

Working on how to make your home more energy-efficient while saving on bills, reducing your carbon footprint, and even getting discounts via government-supported programs?

If so, this blog is for you!

We’re going to take you on a walkthrough on how the Victorian Energy Upgrades (VEU) Program works, explain the key players involved, and break down essential terms like VEECs (Victorian Energy Efficiency Certificates) and accredited providers.

You’ll also find a step-by-step guide for homeowners from the application process, getting quotes and installation, to certification and savings.

At Cyanergy Australia, we specialise in residential installations under the VEU scheme, so we’ll draw on our experience and share practical insights to help you make the most of this program.

Let’s get into the details!

What is the VEU Program?

The VEU (Victorian Energy Upgrades) program is a flagship energy-efficiency initiative run in the state of Victoria.
Supported by the state government, this scheme enables households to replace outdated, inefficient appliances
and systems with energy-efficient alternatives.

This is often offered at little or no cost. From LED lighting and efficient hot water systems to smart thermostats
and insulation, each upgrade slashes your energy use and reduces your carbon footprint.

And the best part? The process is simple, transparent, and designed to make energy efficiency effortless.

In just a few easy steps, you can enjoy lower bills, a more comfortable home, and the satisfaction of contributing to
a cleaner, greener Victoria.

Some Key Outlines of the VEU Program

  • The scheme was developed under the Victorian Energy Efficiency Target Act 2007, which sets a commitment for
    large energy retailers to reduce greenhouse gas emissions through energy efficiency programs.
  • However, the VEU
    airconditioning Rebate Program
    , which was previously set to end much sooner, has now been
    officially extended until 2045

  • This ensures long-term support for Victorian homeowners seeking to enhance energy efficiency during heating
    and
    cooling.

  • The program is regulated by the Essential Services Commission (ESC) in Victoria. To become eligible, the
    program requires installations only from accredited providers with approved products or services listed
    in the Public Product Registry.

  • The legal mechanics essentially require energy retailers to meet annual targets for greenhouse gas
    reduction.

  • They do this by acquiring certificates called VEECs, which
    we’ll discuss in the next section.

Why the VEU Rebate Matters for Victorian Homeowners?

Upgrading to more efficient appliances or insulation often has high upfront costs and several other complexities. This can be burdensome for low-income households, so the government introduced the VEU program in order to remove financial barriers.

For example, by enabling discounts and rebates through a market-based certificate system, the program helps make it more financially appealing for homeowners.

What Does it Mean for Homeowners?

In Australia, many people often ask: Is the VEU Rebate Worth It? Well, here’s why the answer is ‘Yes’ for homeowners:

In practical terms, if you live in Victoria and upgrade your home via an accredited provider, you can get access to discounted or even no-cost energy-efficient products and services. Also,

  • The VEU Rebate directly reduces the cost of energy-efficient upgrades,
  • This makes improvements such as better insulation, solar hot water systems, and efficient heating and cooling widely accessible.
  • It not only lowers upfront expenses but also helps households save on ongoing energy bills.
  • The rebate helps to increase the comfort and value of their home and contributes to long-term environmental benefits.
  • It’s a practical way to invest in your home while easing financial pressure.

From our experience at Cyanergy Australia, many homeowners are pleasantly surprised by how accessible the program is when you choose a provider who understands it.

The Role of VEECs in Victoria’s Energy Future

So, what is a VEEC?

VEEC stands for Victorian Energy Efficiency Certificate. Each certificate represents one tonne of greenhouse gas emissions prevented or reduced through an eligible upgrade, such as installing LED lighting, upgrading heating and cooling systems, or improving insulation.

How do VEECs work?

  • A homeowner does an eligible upgrade via an accredited provider.
  • That upgrade yields a certain number of VEECs, based on the greenhouse‐gas savings of that item.
  • The accredited provider then sells those VEECs to large energy retailers who are required to surrender them to meet their legal obligations.
  • The income from selling VEECs enables the provider to offer you the discounted price for the upgrade. That’s how you get the benefit.

Now you might be wondering what an Accredited Providers (AP) mean.

An accredited provider is a business that’s authorised under the VEU scheme to conduct eligible upgrade activities, create VEECs, liaise with homeowners, and ensure agreement with the program’s rules.

Behind Every Upgrade: VEECs and Accredited Providers in Action!

Understanding VEECs and accredited providers helps you recognise how the discount or rebate works. Keep in mind you’re not getting a random free upgrade; you’re getting access to a government-backed scheme run through certified channels.

So, you should be clear about all these questions before upgrading

  1. Is this provider accredited under VEU?
  2. Which VEEC activity does this upgrade qualify for?
  3. Which model or product is being installed, and is it on the approved list?

Step-by-Step: Claiming Your Energy Upgrade Benefits with VEU

The process of how the VEU Program works is straightforward and simple. It includes a few stepwise processes, from application to installation, certification, and monitoring.

Let’s explore each step together in the following section:

Step 1: Background Research & Eligibility Check

  • Initially, you have to contact an accredited provider in your area. However, before contacting, conduct some background research on their previous experiences and running projects.
  • The provider checks whether your home is eligible under the VEU program, taking into account your location, type of dwelling, desired upgrade, and the eligible products.
  • They will offer you a quote outlining: the product to be installed, the discount amount under VEU, and the amount you have to contribute.

Step 2: Quote Approval & Scheduling

  • After reviewing the quote, ensure you understand the product brand or model, the installation cost, and what items are included (such as labour and the decommissioning of the old unit).
  • Also, check the warranty and any additional or extra-cost items.
  • Once you sign off, the installation is scheduled to proceed. Accredited providers will provide you with a specific timeframe and keep you updated.

Step 3: Installation of the System

  • The system provider arranges qualified, licensed installers to carry out the work. The installed products must meet eligibility criteria and installation standards under the VEU scheme.
  • On installation day, it’s best if you are present so the installer can access the areas, remove old units if relevant, test the new product, take photos if needed, and ensure everything is working correctly.
  • After installation, ensure you receive the necessary documentation, including the invoice, product model details, and, if applicable, a decommissioning certificate for the old equipment, as well as proof of installation.

Step 4: Certification and VEEC Creation

  • Once the upgrade is complete, the accredited provider submits the activity under the VEU program, creating the corresponding number of VEECs based on the product, activity type, and the greenhouse gas savings achieved.
  • These VEECs are then sold to energy retailers who deliver them to the ESC (via the VEU Registry).
  • After this is all finalised, you begin to enjoy lower energy bills and improved energy performance.

Step 5: Monitor your System Regularly

  • It’s now just a matter of using your upgraded system, enjoying the improved efficiency, and monitoring your energy bills. Many upgrades (especially lighting, insulation, and efficient hot water) will deliver noticeable savings.
  • If anything goes wrong, such as product failure or installation fault, please contact your provider under warranty.
  • It’s wise to keep all documentation in a safe place, as you will need it during any official audits or future upgrades.

Here’s What You Can Upgrade Under VEU!

  1. Hot Water Systems
  2. Upgrade to an energy-efficient heat
    pump

    or solar hot water system for reliable hot water and lower energy use.

  3. Heating & Cooling Units
  4. Switch to high-efficiency reverse-cycle
    air
    conditioners or split systems
    to stay comfortable while cutting your power bills.

  5. LED Lighting
  6. Replace old halogen or incandescent bulbs with
    energy-saving
    LEDs
    and reduce lighting costs by up to 80%!

  7. In-Home Displays (IHDs)
  8. Track your energy usage in real-time and take control of your electricity bills with smart in-home displays.

  9. Weather Sealing
  10. Improve insulation to keep your home cool in summer and warm in winter, saving energy year-round.

  11. Refrigerators & Freezers
  12. Replace old, power-hungry appliances with modern, energy-efficient models to lower your electricity costs.

What are the Common Pitfalls of VEU & How to Avoid Them?

Did you know that even a minor mistake could result in your VEU
rebate being disqualified
?

Yes, it happens more often than you’d think in VIC! But don’t worry! We’ve got your back.

Here’s a quick and easy checklist that helps you avoid any common mistakes and make sure your rebate works
smoothly

  • Don’t fall for fake, flashy rebate offers. If a provider arrives unannounced, offers a “free upgrade”
    without a proper quote, or adds huge extra costs after you’ve agreed, this is a red flag.
  • Some businesses may claim to be part of VEU but aren’t properly accredited. Always check and avoid
    non-accredited providers.
  • Even when the subsidy is real, if you want a product that’s reliable and suitable for your home, then don’t
    install low-quality products.
  • Lack of transparency about upgrade scope: Understand exactly what you are paying, what’s included, and if
    old equipment removal is included.
  • Find whether additional wiring or structural work is required in any place.
  • Never think the upgrade is “totally free” cause there may still be a homeowner or tenant’s
    contribution
    .
  • Many upgrades are heavily subsidised, but some of them require your contribution, for example, when you
    choose a
    higher-end product than the subsidy covers.

Why Cyanergy Is the Smart Choice for Your VEU Upgrades?

At Cyanergy Australia, when we work with homeowners under the VEU program, we take care of all the paperwork and ensure you use eligible, high-quality products every step of the way.

Not only that, we clearly explain any additional costs upfront, so there are no surprises later. Once everything’s confirmed, we schedule your installation with our licensed professionals, ensuring everything meets VEU standards.

With years of experience in residential installations, we know what works and what homeowners truly value.

So, if you’re looking for expertise, transparency, and genuine savings, Cyanergy ticks all the boxes.

For more information, reach out to our experts and win a free solar quote today!

Glossary of Terms

Terms Abbreviation
Accredited Provider (AP) A business authorised under the VEU program to conduct eligible upgrades, create VEECs, and manage the process with homeowners.
Decommissioning The removal or disposal of the old, inefficient appliance or system. It’s often required as part of eligibility to generate VEECs.
Public Product Registry An official database maintained by the ESC, listing all approved and eligible products that can be installed under the VEU program.
VEU Victorian Energy Upgrades program, the state government scheme in Victoria that supports energy-efficient upgrades for homes & businesses.
VEEC Victorian Energy Efficiency Certificate: one certificate equals one tonne of greenhouse gas emissions prevented. This is created via upgrade activities and traded by accredited providers to energy retailers.
Victorian Energy Efficiency Target Act 2007 The legislation that established the VEU program. It mandates energy retailers to achieve specific greenhouse gas reduction targets by supporting energy-efficient upgrades across Victoria.

Your Solution Is Just a Click Away

The post How the VEU Program Works: Step by Step for Homeowners  appeared first on Cyanergy.

How the VEU Program Works: Step by Step for Homeowners 

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Renewable Energy

Small, Vertical-Axis Wind Turbines (VAWTs)

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In preparation for my first book, “Renewable Energy – Facts and Fantasies,” I interviewed Ray Lane, then managing partner of Kleiner Perkins, one of the world’s great venture capital firms, who told me about his stance with his prospects, “You build the first one. I’ll invest in the next 20. Then we’ll take the thing public and use that cash to build the next 5000.”

I’m 99+% sure that the “first one” of these will never be built, i,e., installing these VAWTs at the base of functioning wind farms. The concept is asinine, as it defies the laws of fluid dynamics.

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Small, Vertical-Axis Wind Turbines (VAWTs)

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Renewable Energy

WindQuest Advisors on Managing TSA & FSA Negotiations

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Weather Guard Lightning Tech

WindQuest Advisors on Managing TSA & FSA Negotiations

Allen and Joel sit down with Dan Fesenmeyer of Windquest Advisors to discuss turbine supply agreement fundamentals, negotiation leverage, and how tariff uncertainty is reshaping contract terms. Dan also explains why operators should maximize warranty claims before service agreements take over.

Sign up now for Uptime Tech News, our weekly email update on all things wind technology. This episode is sponsored by Weather Guard Lightning Tech. Learn more about Weather Guard’s StrikeTape Wind Turbine LPS retrofit. Follow the show on Facebook, YouTube, Twitter, Linkedin and visit Weather Guard on the web. And subscribe to Rosemary Barnes’ YouTube channel here. Have a question we can answer on the show? Email us!

Welcome to Uptime Spotlight, shining Light on Wind. Energy’s brightest innovators. This is the Progress Powering tomorrow.

Allen Hall: Dan, welcome to the program. Great to be here. Thanks for having me, guys. Well, we’ve been looking forward to this for several weeks now because. We’re trying to learn some of the ins and outs of turbine supply agreements, FSAs, because everybody’s talking about them now. Uh, and there’s a lot of assets being exchanged.

A lot of turbine farms up for sale. A lot of acquisitions on the other side, on the investment side coming in and. As engineers, we don’t deal a lot with TSAs. It’s just not something that we typically see until, unless there’s a huge problem and then we sort of get involved a little bit. I wanna understand, first off, and you have a a ton of experience doing this, that’s why we [00:01:00] love having you.

What are some of the fundamentals of turbine supply agreements? Like what? What is their function? How do they operate? Because I think a lot of engineers and technicians don’t understand the basic fundamentals of these TSAs.

Dan Fesenmeyer: The TSA is a turbine supply agreement and it’s for the purchase and delivery of the wind turbines for your wind farm.

Um, typically they are negotiated maybe over a 12 ish month period and typically they’re signed at least 12 months before you need, or you want your deliveries for the wind turbines.

Joel Saxum: We talk with people all over the world. Um, you know, GE Americas is different than GE in Spain and GE in Australia and Nordics here, and everybody’s a little bit different.

Um, but what we, we regularly see, and this is always an odd thing to me, is you talked about like negotiating. It starts 12 months ahead of time stuff, but we see that [00:02:00] the agreements a lot of times are very boilerplate. They’re very much like we’re trying to structure this in a certain way, and at the end of the day, well, as from an operator standpoint, from the the person buying them, we would like this and we would like this and we would like this, but at the end of the day, they don’t really seem to get that much negotiation in ’em.

It’s kind of like, this is what the agreement you’re gonna take and this is how we sell them. That’s it. Is, is that your experience? I mean, you’re at GE for a long time, one of the leading OEMs, but is that what you’re seeing now or is there a little bit more flexibility or kind of what’s your take on that?

Dan Fesenmeyer: I think generally it depends, and of course the, the OEMs in the, and I’ll focus more on the us, they’ll start with their standard template and it’s up to the purchaser, uh, to develop what they want as their wishlist and start negotiations and do their, let’s say, markup. So, uh, and then there’s a bit of leverage involved.

If you’re buying two units, it’s hard to get a lot of interest. [00:03:00] If you’re buying 200 units, then you have a lot more leverage, uh, to negotiate terms and conditions in those agreements. I was with GE for 12 years on the sales and commercial side and now doing advisory services for four years. Uh, some of these negotiations can go for a long time and can get very, very red.

Others can go pretty quick. It really depends on what your priorities are. How hard you want to push for what you need.

Allen Hall: So how much detail goes into a TSA then are, are they getting very prescriptive, the operators coming with a, a list of things they would like to see? Or is it more negotiating on the price side and the delivery time and the specifics of the turbine?

Dan Fesenmeyer: Generally speaking, you start kind of with the proposal stage and. First thing I always tell people is, let’s understand what you have in your proposal. Let’s understand, you know, what are the delivery [00:04:00] rates and times and does that fit with your project? Does the price work with respect to your PPA, what does it say about tariffs?

That’s a huge one right now. Where is the risk going to land? What’s in, what’s out? Um. Is the price firm or is there indexation, whether it’s tied to commodities or different currencies. So in my view, there’s some pre-negotiations or at least really understanding what the offer is before you start getting into red lines and, and generally it’s good to sit down with the purchasing team and then ultimately with the OEM and walk through that proposal.

Make sure you have everything you need. Make sure you understand what’s included, what’s not. Scope of supply is also a big one. Um, less in less in terms of the turbine itself, but more about the options, like does it have the control features you need for Ercot, for example. Uh, does it have leading [00:05:00]edge protection on your blades?

Does it have low noise trailing edge? Do we even need lo low noise trailing edges? Uh, you know, those

Joel Saxum: sorts

Dan Fesenmeyer: of things.

Joel Saxum: Do you see the more of the red lining in the commercial phase or like the technical phase? Because, and why I ask this question is when we talk, ’cause we’re regularly in the o and m world, right?

Talking with engineers and asset managers, how do you manage your assets? And they really complain a lot that a lot of their input in that, that feedback loop from operations doesn’t make it to the developers when they’re signing TSAs. Um, so that’s a big complaint of theirs. And so my question is like, kind of like.

All right. Are there wishes being heard or is it more general on the technical side and more focused on the commercial

Dan Fesenmeyer: side? Where do you see that it comes down to making sure that your negotiation team has all the different voices and constituents at the table? Uh, my approach and our, our team’s approach is you have the legal piece, a technical piece, and we’re in between.

We’re [00:06:00] the commercial piece. So when you’re talking TSAs, we’re talking price delivery terms. Determination, warranty, you know, kind of the, the big ticket items, liquidated damages, contract caps, all those big ticket commercial items. When you move over to the operations agreement, which generally gets negotiated at the same time or immediately after, I recommend doing them at the same time because you have more leverage and you wanna make sure terms go from TSA.

They look the same in the. Services agreement. And that’s where it’s really important to have your operations people involved. Right? And, and we all learn by mistakes. So people that have operated assets for a long time, they always have their list of five or 10 things that they want in their o and m agreement.

And, um, from a process standpoint, before we get into red lines, we usually do kind of a high [00:07:00] level walkthrough of here’s what we think is important. Um. For the TSA and for the SMA or the operations and maintenance agreement, let’s get on the same page as a team on what’s important, what’s our priority, and what do we want to see as the outcome.

Allen Hall: And the weird thing right now is the tariffs in the United States that they are a hundred percent, 200%, then they’re 10%. They are bouncing. Like a pinball or a pong ping pong ball at the moment. How are you writing in adjustments for tariffs right now? Because some of the components may enter the country when there’s a tariff or the park the same park enter a week later and not be under that tariff.

How does that even get written into a contract right now?

Dan Fesenmeyer: Well, that’s a fluid, it’s a fluid environment with terrorists obviously, and. It seems, and I’ll speak mostly from the two large OEMs in the US market. Um, [00:08:00] basically what you’re seeing is you have a proposal and tariffs, it includes a tariff adder based on tariffs as in as they were in effect in August.

And each one may have a different date. And this is fairly recent, right? So as of August, here’s what the dates, you know, here’s a tariff table with the different countries and the amounts. Here’s what it translates into a dollar amount. And it’ll also say, well, what we’re going to do is when, uh, these units ship, or they’re delivered X works, that’s when we come back and say, here’s what the tariffs are now.

And that difference is on the developer or the purchaser typically.

Allen Hall: So at the end of the day. The OEM is not going to eat all the tariffs. They’re gonna pass that on. It’s just basically a price increase at the end. So the, are the, are the buyers of turbines then [00:09:00] really conscious of where components are coming from to try to minimize those tariffs?

Dan Fesenmeyer: That’s

Allen Hall: difficult.

Dan Fesenmeyer: I mean, I would say that’s the starting point of the negotiation. Um, I’ve seen things go different ways depending on, you know, if an off, if a developer can pass through their tariffs to the, on their PPA. They can handle more. If they can’t, then they may come back and say, you know what, we can only handle this much tariff risk or amount in our, in our PPA.

The rest we need to figure out a way to share between the OEM or maybe and the developer. Uh, so let’s not assume, you know, not one, one size doesn’t fit all.

Joel Saxum: The scary thing there is it sound, it sounds like you’re, like, as a developer when you’re signing a TSA, you’re almost signing a pro forma invoice.

Right. That that could, that could go up 25% depending on the, the mood on, in Capitol Hill that day, which is, it’s a scary thought and I, I would think in my mind, hard to really get to [00:10:00] FID with that hanging over your head.

Dan Fesenmeyer: Yeah. It it’s a tough situation right now for sure. Yeah. And, and we haven’t really seen what section 2 32, which is another round of potential tariffs out there, and I think that’s what.

At least in the last month or two. People are comfortable with what tariffs are currently, but there’s this risk of section 2 32, uh, and who’s going to take that risk

Allen Hall: moving forward? Because the 2 32 risk is, is not set in stone as when it will apply yet or if it even

Dan Fesenmeyer: will happen and the amount, right. So three ifs, three big ifs there, Alan.

Allen Hall: Yeah. And I, maybe that’s designed on purpose to be that way because it does seem. A little bit of chaos in the system will slow down wind and solar development. That’s one way you do. We just have a, a tariff. It’s sort of a tariff that just hangs out there forever. And you, are there ways to avoid that? Is it just getting the contract in [00:11:00] place ahead of time that you can avoid like the 2 32 thing or is it just luck of the draw right now?

It’s always

Dan Fesenmeyer: up to the situation and what your project delivery. Is looking at what your PPA, what can go in, what can go out. Um, it’s tough to avoid because the OEMs certainly don’t want to take that risk. And, uh, and I don’t blame them. Uh, and separately you were asking about, well, gee, do you start worrying about where your components are sourced from?

Of course you are. However, you’re going to see that in the price and in the tariff table. Uh, typically. I would say from that may impact your, your, uh, sort of which, which OEM or which manufacturer you go with, depending on where their supply chain is. Although frankly, a lot of components come from China.

Plain and simple,

Allen Hall: right?

Dan Fesenmeyer: Same place. If you are [00:12:00] subject to these tariffs, then you want to be more on a, you know, what I would say a fleet wide basis. So, uh, meaning. Blades can come from two places. We don’t want to have, you know, an OEM select place number one because it’s subject to tariff and we have to pay for it.

You want it more on a fleet basis, so you’re not, so the OEM’s not necessarily picking and choosing who gets covered or who has to pay for a tariff or not.

Joel Saxum: And I wonder that, going back to your first statement there, like if you have the power, the leverage, if you can influence that, right? Like.

Immediately. My mind goes to, of course, like one of the big operators that has like 10, 12, 15,000 turbines and deals exclusively with ge. They probably have a lot of, they might have the, the stroke to be able to say, no, we want our components to come from here. We want our blades to come from TPI Mexico, or whatever it may be, because we don’t want to make sure they’re coming from overseas.

And, and, and if that happens in, in [00:13:00] the, let’s take like the market as a whole, the macro environment. If you’re not that big player. You kind of get the shaft, like you, you would get the leftovers basically.

Dan Fesenmeyer: You could, and that makes for a very interesting discussion when you’re negotiating the contract and, and figuring out something that could work for both.

It also gets tricky with, you know, there could be maybe three different gearbox suppliers, right? And some of those. So this is when things really get, you know, peeling back an onion level. It’s difficult and I’ll be nice to the OEMs. It’s very tough for them to say, oh, we’re only a source these gearbox, because they avoid the tariffs.

Right? That’s why I get more to this fleet cost basis, which I think is a fair way for both sides to, to handle the the issue.

Allen Hall: What’s a turbine backlog right now? If I sign a TSA today, what’s the earliest I would see a turbine? Delivered.

Dan Fesenmeyer: You know, I, I really don’t know the answer to that. I would say [00:14:00] generally speaking, it would be 12 months is generally the response you would get.

Uh, in terms of if I sign today, we get delivery in 12 months,

Allen Hall: anywhere less than two years, I think is a really short turnaround period. Because if you’re going for a, uh, gas turbine, you know, something that GE or Siemens would provide, Mitsubishi would provide. You’re talking about. Five or six years out before we ever see that turbine on site.

But wind turbines are a year, maybe two years out. That seems like a no brainer for a lot of operators.

Dan Fesenmeyer: I would say a year to two is safe. Um, my experience has been things, things really get serious 12 months out. It’s hard to get something quicker. Um, that suppliers would like to sign something two years in advance, but somewhere in between the 12 months and 24 months is generally what you can expect.

Now, I haven’t seen and been close to a lot of recent turbine supply [00:15:00]deals and, and with delivery, so I, I, I can’t quote me on any of this. And obviously different safe harbor, PTC, windows are going to be more and more important. 20 eights preferred over 29. 29 will be preferred over 30. Um, and how quick can you act and how quick can you get in line?

Allen Hall: Yeah, it’s gonna make a big difference. There’s gonna be a rush to the end. Wouldn’t you think? There’s must be operators putting in orders just because of the end of the IRA bill to try to get some production tax credits or any tax credits out of it.

Dan Fesenmeyer: Absolutely. And you know. June of 2028 is a hell of a lot better than fall of 2028 if you want a COD in 2 28.

Right. And then you just work backwards from there. Yeah. And that’s, that’s, we’ve seen that in the past as well, uh, with, with the different PTC cliffs that we’ve [00:16:00] seen.

Allen Hall: Let’s talk service agreements for a moment when after you have a TSA signed and. The next thing on the list usually is a service agreement, and there are some OEMs that are really hard pushing their service agreements.

25, 30, 35 years. Joel, I think 35 is the longest one I have seen. That’s a long time.

Joel Saxum: Mostly in the Nordics though. We’ve seen like see like, uh, there are Vestas in the Nordic countries. We’ve seen some 35 year ones, but that’s, to me, that’s. That’s crazy. That’s, that’s a marriage. 35 years. The crazy thing is, is some of them are with mo models that we know have issues.

Right? That’s the one that’s always crazy to me when I watch and, and so then maybe this is a service, maybe this is a com a question is in a service level agreement, like I, I, I know people that are installing specific turbines that we’ve been staring at for five, six years that we know have problems now.

They’ve addressed a lot of the problems and different components, bearings and drive, train and [00:17:00] blades and all these different things. Um, but as an, as an operator, you’d think that you have, okay, I have my turbine supply agreement, so there’s some warranty stuff in there that’s protecting me. There is definitely some serial defect clauses that are protecting me.

Now I have a service level agreement or a service agreement that we’re signing that should protect me for from some more things. So I’m reducing my risk a little more. I also have insurance and stuff in built into this whole thing. But when, when you start crossing that gap between. These three, four different types of contracts, how do people ensure that when they get to that service level contract, that’s kind of in my mind, the last level of protection from the OEM.

How do they make sure they don’t end up in a, uh, a really weird Swiss cheese moment where something fell through the cracks, serial defects, or something like that? You know?

Dan Fesenmeyer: Yeah. It, it comes down to, I, I think it’s good to negotiate both at the same time. Um, it sometimes that’s not practical. It’s good.

And [00:18:00] part of it is the, the simple, once your TSA is signed, you, you don’t have that leverage over that seller to negotiate terms in the services agreement, right? Because you’ve already signed a t to supply agreement. Uh, the other piece I think is really important is making sure the defect language, for example, and the warranty language in the TSA.

Pretty much gets pulled over into the service agreement, so we don’t have different definitions of what a defect is or a failed part, uh, that’s important from an execution standpoint. My view has always been in the TSA, do as much on a warranty claim as you possibly can at that end of the warranty term.

The caps and the coverages. And the warranty is much higher than under the services agreement. Services agreement [00:19:00] will end up, you know, warranty or extended warranty brackets, right? ’cause that’s not what it is. It becomes unscheduled maintenance or unplanned maintenance. So you do have that coverage, but then you’re subject to, potentially subject to CAPS or mews, annual or per event.

Um. Maybe the standard of a defect is different. Again, that’s why it’s important to keep defect in the TSAs the same as an SMA, and do your warranty claim first. Get as much fixed under the warranty before you get into that service contract.

Joel Saxum: So with Windquest, do you go, do you regularly engage at that as farms are coming up to that warranty period?

Do you help people with that process as well? As far as end of warranty claims? Contract review and those things before they get into that next phase, you know, at the end of that two year or three years.

Dan Fesenmeyer: Yeah. We try to be soup to nuts, meaning we’re there from the proposal to helping [00:20:00] negotiate and close the supply agreement and the services agreement.

Then once you move into the services agreement or into the operation period, we can help out with, uh, filing warranty claims. Right. Do we, do you have a serial defect, for example, or. That, that’s usually a big one. Do you have something that gets to that level to at least start that process with an root cause analysis?

Um, that’s, that’s obviously big ones, so we help with warranty claims and then if things aren’t getting fixed on time or if you’re in a service agreement and you’re unhappy, we try to step in and help out with, uh, that process as well.

Joel Saxum: In taking on those projects, what is your most common component that you deal with for seald?

Defects,

Dan Fesenmeyer: gearboxes seem to always be a problem. Um, more recently, blade issues, um, main bearing issues. Uh, those are [00:21:00] some of the bigger ones. And then, yeah, and we can be main bearings. Also. Pitch bearings often an issue as well.

Joel Saxum: Yeah, no, nothing surprising there. I think if you, if you listen to the podcast at all, you’ve heard us talk about all of those components.

Fairly regularly. We’re not, we’re not to lightening the world on firing new information on that one.

Allen Hall: Do a lot of operators and developers miss out on that end of warranty period? It does sound like when we talk to them like they know it’s coming, but they haven’t necessarily prepared to have the data and the information ready to go till they can file anything with the OEM it.

It’s like they haven’t, they know it’s approaching, right? It’s just, it’s just like, um, you know, tax day is coming, you know, April 15th, you’re gonna write a check for to somebody, but you’re not gonna start thinking about it until April 14th. And that’s the wrong approach. And are you getting more because things are getting tighter?

Are you getting more requests to look at that and to help? Operators and developers engage that part of their agreements. I think it’s an

Dan Fesenmeyer: [00:22:00] oppor opportunity area for owner operators. I think in the past, a lot of folks have just thought, oh, well, you know, the, the, the service agreement kicks in and it’ll be covered under unscheduled or unplanned maintenance, which is true.

But, uh, again, response time might be slower. You might be subject to caps, or in the very least, an overall contract level. Cap or limitation, let’s say. Uh, so I, I do think it’s an opportunity area. And then similarly, when you’re negotiating these upfront to put in language that, well, I don’t wanna say too much, but you wanna make sure, Hey, if I, if I file a claim during warranty and you don’t fix it, that doesn’t count against, let’s say your unplanned cap or unplanned maintenance.

Joel Saxum: That’s a good point. I was actually, Alan, this is, I was surprised the other day. You and I were on a call with someone and they had mentioned that they were coming up on end of warranty and they were just kinda like, eh, [00:23:00] we’ve got a service agreement, so like we’re not gonna do anything about it. And I was like, really?

Like that day? Like, yeah, that deadline’s passed, or it’s like too close. It wasn’t even passed. It was like, it’s coming up and a month or two. And they’re like, yeah, it’s too close. We’re not gonna do anything about it. We’ll just kind of deal with it as it comes. And I was thinking, man, that’s a weird way to.

To manage a, you know, a wind farm that’s worth 300 million bucks.

Dan Fesenmeyer: And then the other thing is sometimes, uh, the dates are based on individual turbine CDs. So your farm may have a December 31 COD, but some of the units may have an October, uh, date. Yeah, we heard a weird one the other day that was

Joel Saxum: like the entire wind farm warranty period started when the first turbine in the wind farm was COD.

And so there was some turbines that had only been running for a year and a half and they were at the end of warranty already. Someone didn’t do their due diligence on that contract. They should have called Dan Meyer.

Dan Fesenmeyer: And thing is, I come back is when you know red lines are full of things that people learned [00:24:00] by something going wrong or by something they missed.

And that’s a great example of, oh yeah, we missed that when we signed this contract.

Joel Saxum: That’s one of the reasons why Alan and I, a lot, a lot of people we talk to, it’s like consult the SMEs in the space, right? You’re, you may be at tasked with being a do it all person and you may be really good at that, but someone that deals in these contracts every day and has 20 years of experience in it, that’s the person you talk to.

Just like you may be able to figure out some things, enlight. Call Allen. The guy’s been doing lightning his whole career as a subject matter expert, or call a, you know, a on our team and the podcast team is the blade expert or like some of the people we have on our network. Like if you’re going to dive into this thing, like just consult, even if it’s a, a small part of a contract, give someone a day to look through your contract real quick just to make sure that you’re not missing anything.

’cause the insights from SMEs are. Priceless. Really.

Dan Fesenmeyer: I couldn’t agree more. And that’s kind of how I got the idea of starting Windquest advisors to begin with. [00:25:00] Um, I used to sit across the table with very smart people, but GE would con, you know, we would negotiate a hundred contracts a year. The purchaser made one or two.

And again, this isn’t, you know, to beat up the manufacturers, right? They do a good job. They, they really work with their, their customers to. Find solutions that work for both. So this is not a beat up the OEM, uh, from my perspective, but having another set of eyes and experience can help a lot.

Allen Hall: I think it’s really important that anybody listening to this podcast understand how much risk they’re taking on and that they do need help, and that’s what Windquest Advisors is all about.

And getting ahold of Dan. Dan, how do people get ahold of you? www.win advisors.com. If you need to get it to Dan or reach out to win advisors, check out LinkedIn, go to the website, learn more about it. Give Dan a phone call because I think [00:26:00] you’re missing out probably on millions of dollars of opportunity that probably didn’t even know existed.

Uh, so it’s, it’s a good contact and a good resource. And Dan, thank you so much for being on the podcast. We appreciate having you and. We’d like to have you back again.

Dan Fesenmeyer: Well, I’d love to come back and talk about, maybe we can talk more about Lightning. That’s a

Joel Saxum: couple of episodes.

Dan Fesenmeyer: I like watching your podcast.

I always find them. Informative and also casual. It’s like you can sit and listen to a discussion and, and pick up a few things, so please continue doing what you’re doing well, thanks Dan.

Allen Hall: Thanks Dan.

https://weatherguardwind.com/windquest-advisors-tsa/

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Disturb the World Around You

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The website A Word a Day features “A Thought for Today,” normally from a notable author born on this date.

Here’s one from writer Ann Patchett (pictured), born 2 Dec 1963: The question is whether or not you choose to disturb the world around you, or if you choose to let it go on as if you had never arrived.

Patchett uses the word “disturb” in the sense of interfering with the normal arrangement or functioning of something. And Lord knows there are plenty of things in the world around us that need to be disturbed.

To take the two most obvious examples:

If left to proceed in a business-as-usual manner, we’ll soon live on a planet that is greatly compromised in its ability to support life, and

We Americans will live in an authoritarian state.

Disturb the World Around You

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