So, what is a hot water heat pump system warranty?

A commercial hot water heat pump warranty is a
manufacturer’s or supplier’s promise that the product will perform as expected for a specified period.
Warranties typically cover repairs or replacements if something goes wrong due to faulty materials.

Types of Heat Pump Warranties: What’s Typically Covered?

When purchasing a heat pump, understanding the different types of warranties is crucial to protecting your investment
and minimising repair costs. In Australia, warranties may include manufacturer coverage, labour warranties, and
even full system replacement.

So, here’s a breakdown of the most common types of heat pump warranties available throughout
Australia:

1. Manufacturer’s Warranty

This is the most common type of warranty included with most of the new heat pumps installed in Australian commercial
properties.

Warranty Coverage:

• Major components are covered under this warranty, including the compressor, condenser, air handler, fan,
  heat exchanger, electronic controls, and, sometimes, refrigerant components such as the evaporator.
• Some units also include a separate warranty for the refrigeration system.

Warranty Duration:

The manufacturer’s warranty is typically 5 to 10 years, but can be extended to 12 years for premium models.

However, remember that to qualify for warranty, installation must be performed by a certified professional, such as
Cyanergy. Also, some manufacturers offer extended parts warranties
if the unit is registered shortly after installation.

2. Labour Warranty

This covers the labour costs for diagnosing, repairing, or replacing defective parts. In most cases, manufacturer
warranties cover parts, but not always labour.

Since labour can be costly, especially for complex systems, it’s worth checking for better financial protection.

Covers:

• This provides the technician’s labour and service fees.

Duration:

The warranty lasts from 1 to 3 years from the installation date. This entirely depends on your service provider and
the size of the installations.

3. Installation Warranty

An installation warranty is usually offered by the HVAC company that installs
your heat pump system with professional help.

Covers:

• Any issues caused by improper installation.
• Workmanship defects.

Duration:

This is applicable for typically 1 to 2 years, depending on the contractor. Also, always try to get this warranty in
writing, as some contractors may only offer a verbal assurance, which may not hold up if issues arise.